B.5 · Custom Software & Product Engineering
Product Design & User Experience Engineering
Interfaces for people who have to get something done, under time pressure
What we build
Design that starts with the work rather than the screen. User research with the people who will actually use the system, service blueprints and journey mapping, information architecture, interaction and interface design, a design system implemented in code, accessibility built in from the first wireframe, and usability testing that measures task completion rather than opinion.
Capabilities
- Research with the people who do the work, not only with the people who commissioned it
- Service blueprints and journeys that show where the current process actually fails
- A design system implemented in code, so design and build cannot drift apart
- Accessibility considered at wireframe stage, not corrected at audit stage
- Usability testing measured on task completion, error rate, and time on task
- Interfaces for high-consequence work: confirmation, undo, and clear system state
Related services
How it connects
Where it sits in the stack.
This service, and the two it hands off to. None of them can be optimised alone.
Product Design & UX
Design that starts with the work rather than the screen.
Custom Software Development
End-to-end delivery of bespoke business systems: discovery and domain modelling, architecture, implementation, test automation, deployment, and support.
Software & Product Engineering · see serviceWeb Applications
Web applications and customer portals built on modern server-rendered frameworks.
Software & Product Engineering · see serviceBring us the whole problem.
Tell us where the work is stuck, whether that is a model that never reached production, an application nobody can change, a data platform nobody trusts, or a plant the business cannot see. An engineer replies with a first read, not a sales deck.