A.7 · Artificial Intelligence & Machine Learning
Conversational AI, Voice & Chat Systems
Speech and chat front ends that hand off cleanly to a person
What we build
Voice and text front ends over operational systems. Streaming speech recognition and synthesis with sub-second turn latency and barge-in, intent handling grounded in live system state rather than a scripted tree, multilingual and code-switched input handled inside one session, redaction of personal data before it reaches a model, escalation that hands a live conversation to a person with the full context, and transcript-level quality scoring.
Capabilities
- Streaming recognition and synthesis with sub-second turn latency and barge-in
- Intent and slot handling grounded in live system state, not a scripted decision tree
- Multilingual and code-switched input handled inside a single session
- Personal data redacted before it reaches a model or a transcript log
- Escalation that hands a live conversation to a person with the whole context attached
- Deployment to web, mobile, WhatsApp, telephony, and contact-centre platforms
Related services
How it connects
Where it sits in the stack.
This service, and the two it hands off to. None of them can be optimised alone.
Conversational AI
Voice and text front ends over operational systems.
Generative AI & LLMs
Production systems built on large language models, hosted or self-hosted.
AI & Machine Learning · see serviceAgentic AI & Copilots
Multi-step agent runtimes wired into the systems an organisation actually runs on.
AI & Machine Learning · see serviceBring us the whole problem.
Tell us where the work is stuck, whether that is a model that never reached production, an application nobody can change, a data platform nobody trusts, or a plant the business cannot see. An engineer replies with a first read, not a sales deck.