Category G · 5 services

Managed IT Services & Enterprise Applications

Running the estate day to day: support, enterprise applications, modernisation, and teams.

Someone has to answer the phone at nine on a Monday, keep the licence renewals from lapsing, and make the ERP do what the business changed its mind about last quarter. This is the operational half of IT, and we treat it with the same engineering discipline as everything else: measured service levels, an asset register that is discovered rather than declared, and automation that removes the ticket instead of closing it faster.

What we build

G.1

Managed IT Services & Service Desk

Service levels you can measure, and a desk that removes its own tickets

Day-to-day operation of the IT estate. A service desk across email, chat, phone, and portal with defined service levels, endpoint management and patching, backup verification rather than backup configuration, licence and renewal tracking, vendor coordination, proactive monitoring and maintenance, and a quarterly service review that reports on the causes of tickets rather than only their count.

ITIL
SLA
RMM
Patch management
Backup verification

What we build

G.2

ERP & CRM Implementation

Configured to the process you actually run, and adopted by the people who run it

Selection, implementation, and integration of enterprise applications. Process mapping before configuration, fit-gap analysis against the standard product, data migration with reconciliation, integration to the systems that surround it, role design and permission modelling, training built around the actual job rather than the module list, hypercare after go-live, and a hand-back that leaves your team able to administer it.

SAP
Odoo
Zoho
Salesforce
Dynamics 365
Data migration

What we build

G.3

Legacy Application Modernisation

Replacing a load-bearing system without an outage

Modernising systems that cannot be switched off. Dependency and data-flow mapping of the estate as it actually runs, an assessment of what to keep, wrap, rebuild, or retire, strangler-fig sequencing in reversible steps, API facades in front of the legacy core so new work can start immediately, dual-run and reconciliation before any cut-over, data migration verified at every step, and rollback criteria written before the work starts.

Strangler fig
Anti-corruption layer
Dual-run
Reconciliation
Cut-over planning

What we build

G.4

IT Staff Augmentation & Dedicated Teams

Engineers who join your process, not a black box behind an account manager

Dedicated engineers and full pods embedded into your delivery process. Role definition and technical screening we would apply to our own hires, engineers who attend your standups and use your definition of done, a named engineering manager accountable for quality, knowledge captured in your repositories rather than ours, ramp-up and hand-back plans agreed at the start, and the ability to scale a team up or down on defined notice.

Dedicated pods
Time and materials
Managed capacity
Code ownership

What we build

G.5

Digital Workplace & Collaboration

Email, identity, devices, and documents that behave like one system

The everyday technology estate, designed rather than accumulated. Microsoft 365 or Google Workspace design and migration, device provisioning through Intune or Jamf with zero-touch enrolment, identity and conditional access, information governance and retention on documents, intranet and knowledge management, meeting and telephony integration, and an adoption programme so the tools are used the way they were designed.

Microsoft 365
Google Workspace
Intune
Jamf
Conditional access
Retention labels

What we build

How it connects

Inside managed it.

The systems in this area, and what each one hands to the next.

Managed IT & Service Desk

Day-to-day operation of the IT estate.

What we build

ERP & CRM Implementation

Selection, implementation, and integration of enterprise applications.

What we build

Legacy Modernisation

Modernising systems that cannot be switched off.

What we build

Dedicated Teams

Dedicated engineers and full pods embedded into your delivery process.

What we build

Digital Workplace

The everyday technology estate, designed rather than accumulated.

What we build

Bring us the whole problem.

Tell us where the work is stuck, whether that is a model that never reached production, an application nobody can change, a data platform nobody trusts, or a plant the business cannot see. An engineer replies with a first read, not a sales deck.